# Refund Policy
Last Updated: 01-04-2026
At StoryFrame, every product is custom-made and personalized specifically for each customer. We take great care to ensure the highest quality standards before dispatching your order.
## Personalized Products
Since our products are customized using your photos, names, messages, and other details, personalized products are generally not eligible for refunds once production has started and the design has been approved by the customer.
## Refund Eligibility
Refunds may be approved only under the following circumstances:
* The wrong product was delivered.
* The product arrives damaged during shipping.
* The product contains a printing defect caused by us.
* The delivered product is significantly different from the approved design preview.
## Non-Refundable Situations
Refunds will not be provided for:
* Change of mind after order placement.
* Incorrect photos, names, dates, or text submitted by the customer.
* Minor color variations caused by screen display differences.
* Delay caused by courier services beyond our control.
* Personalized products after design approval.
## Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
* Order Number
* Photos of the damaged product
* Photos of the packaging
After verification, we may offer:
* Free replacement
* Partial refund
* Full refund (if replacement is not possible)
## Refund Processing
Approved refunds will be processed within 7-10 business days and credited through the original payment method.
## Contact Information
For refund-related inquiries, please contact:
Email: help.storyframe.co.in
WhatsApp: 76667 03 166
Website: StoryFrame.co.in
# Return & Replacement Policy
Last Updated: [Date]
At StoryFrame, every frame is created specifically for you. Because our products are personalized, we follow a limited return policy.
## Return Eligibility
Returns are accepted only if:
* The product is damaged during transit.
* The wrong product was delivered.
* The product has a manufacturing defect.
* The delivered product does not match the approved design.
## Non-Returnable Products
The following items cannot be returned:
* Personalized photo frames
* Customized wall art
* Products approved by the customer before printing
* Orders with customer-provided errors in photos, names, dates, or text
## Replacement Policy
If your product qualifies for replacement:
1. Contact us within 48 hours of delivery.
2. Share clear photographs of:
* The product
* The defect or damage
* The shipping package
3. Our team will review the request.
4. If approved, a replacement will be shipped at no additional cost.
## Return Shipping
In cases where the return is approved due to our error or damage during transit, StoryFrame will bear the return or replacement shipping costs.
## Design Approval Policy
Every personalized design is shared with the customer for approval before printing.
Once the customer approves the design:
* Printing begins.
* No modifications, cancellations, returns, or refunds can be requested due to personal preference changes.
## Contact Us
For return or replacement requests:
Email: help.storyframe.co.in
WhatsApp: 76667 03 166
Website: StoryFrame.co.in
“All personalized products are custom-made and printed only after customer approval. Therefore, returns and refunds are not available except in cases of damage, defects, or incorrect items delivered.”